From serving as an additional resource to functioning as the full IT department for our clients, LAN System Services, Inc. has several support options that will meet the needs of any company.

LSS’ remote PC support and troubleshooting services give you the greatest leverage for your IT budget. Sophisticated remote access tools and experienced engineers combine to enable LSS to resolve most IT problems without wasting time and expense by traveling to your site. LSS is known for providing excellent remote IT support and is excited to offer new ways of delivering fast and low-cost support solutions. Key aspects of remote PC support are:

	User support for desktop operating systems, office productivity applications, and basic printing issues
	Technical experts and state-of-the-art problem resolution tools

In addition to scheduled on-site services, you can receive remote server preventative maintenance services. RPM is offered
on a scheduled reccuring bi-monthly basis. While not a replacement for all on-site support, this service is a cost-effective
method for managing critical network elements. RPM provides the following benefits:

	Allows for the anticipation and quick resolution of network issues before they become major problems
	Remote server support to speed issue resolution and reduce downtime
	Thorough inspection of Event Logs and other key server components as pre-emptive action to failures

When you need to speak with a technical expert, phone the LSS Help Desk. You'll be tapping into one of the Metro-Atlanta Area's most experienced support staffs. Phone support can be escalated to onsite service when necessary, but in the vast majority of cases your IT problems can be resolved over the phone or through a combination of phone support and remote access.